169 SUSTAINABILITY REPORT 2021 GRI Standards Unit 2018 2019 2020 2021 Rights of Indigenous People 411-1 Incidents of violations involving rights of indigenous people Case 0 0 0 0 Human Rights Assessment 412-1 Total number of operations Number 91 108 123 124 Total number of operations that have been subject to human rights reviews or impact assessments Number 91 108 123 124 Percentage of operations that have been subject to human rights reviews or impact assessments [unit] % 100 100 100 100 Human Rights Grievances 103-2 Total number of grievances concerning human rights through the formal grievance process Case 0 0 8 22 Number of grievances about human rights (related to employees) through the formal grievance process Case 0 0 7 12 Number of grievance about human rights (not related to employees) through the formal grievance process Case 0 0 0 0 Total number of human rights grievances addressed in this reporting period Case 0 0 8 7 Number of human rights grievances (related to employees) addressed during the reporting period Case 0 0 7 7 Number of human rights grievances (not related to employees) addressed during the reporting period Case 0 0 0 1 Total number of human rights grievances filed in the previous reporting period that were resolved during the reporting period Case 0 0 0 1 Number of human rights grievances (related to employees) filed in the previous reporting period that were resolved during the reporting period Case 0 0 1 1 Number of human rights grievances (not related to employees) filed in previous reporting period resolved during the reporting period Case 0 0 0 0 Labour Practice Grievances 103-2 Total number of grievances about Labour practices filed through the formal grievance mechanism Case 27 24 63 65 Total number of grievances about Labour practices addressed during the reporting period Case 25 18 80 58 Total number of grievances about Labour practices resolved during the reporting period Case 18 18 75 60 Total number of grievances about Labour practices filed prior to the reporting period that were resolved during the reporting period Case 21 22 43 7 * Does not include temporary manpower. Temporary manpower is contingent manpower hired through an agency. Appropriate compliance training on Human Rights, Health & Safety has always been given to temporary manpower. Global Performance Data Responsible Business and Effective Governance Driving Sustainable Value Creation and Growth Towards Net Zero Carbon Empowering Our People and Communities GRI Standard Content Index
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