SOCIAL ECONOMIC & GOVERNANCE INNOVATION VITALITY INDEX SUSTAINABILITY CAPEX CUSTOMER SATISFACTION STUDY* 87%Employee attendance 90% signed by Business Heads 92% signed by Site Heads US$ 44.7million +11% Total Recordable Injury Rate: TRIR 0.98cases per 200,000 man-hours +38% Lost Time Injury Frequency Rate: LTIFR 0.66 cases per 200,000 man-hours Employee Engagement 76.20%(NPS) Total Workforce 25,760 Gender Diversity 22% +61% +2.19% Average Training 29.92 hours +35% Overall Employee Attrition 11.42% * A formal customer satisfaction study was conducted every other year as part of our group sustainability strategy. This study was conducted in 2020. Customer Retention Rate (CRR) 92% Customer Satisfaction Index 86.16% Net Promoter Score (NPS) 57 Fibers Business 23% Combined PET Business 31% IOD Business 22% HUMAN RESOURCES CORPORATE SOCIAL RESPONSIBILITY OCCUPATIONAL HEALTH AND SAFETY CORPORATE GOVERNANCE POLICY AWARENESS CAMPAIGN (CGPAC) IMPLEMENTATION REPORT 2021 HUMAN RIGHTS DECLARATION Educated 53,585individuals since 2018 +51% Total CSR contribution US$ 1.65 million 9,493 Volunteer hours -20% Total in-kind giving US$ 200,981 Recycling education 2,751 people educated 25 SUSTAINABILITY REPORT 2021 FOR MORE INFORMATION Responsible Business and Effective Governance Driving Sustainable Value Creation and Growth Towards Net Zero Carbon Empowering Our People and Communities Global Performance Data GRI Standard Content Index
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