EMPLOYEES Topics of interest: How we respond: - Occupational health and safety - A Safe and Healthy Workplace, pg. 127-134 - Human rights - Human capital development and recognition - Workplace Human Rights, pg. 136-137 How we engage and maintain our relationships: The value we create: - Our Global Employee Engagement Survey (GEE) seeks feedback from every employee regarding working at IVL. - Our Employee Health and Safety Policy, training programs and our ISO 45001/OHSAS 18001 certification. - Our Human Rights Policy, training is provided, and we implement a Workplace Human Rights Assessment Framework across our businesses. Better Growth - Talent attraction and retention - Responsible operations - Business potential Better Lives - Human capital development - Safe and conducive workplace - Health and safety culture - Fair compensation - Zero human rights violations CUSTOMERS Topics of interest: How we respond: - Good business ethics, supply chain management and compliance - Responsible Business and Effective Governance, pg. 50-67 - Recycling plastic waste, including a waste reduction target - Continuous Improvements In Recycling, pg. 109-112 - Product stewardship - Safe and Sustainable Products, pg. 83-87 - Net Zero Carbon target How we engage and maintain our relationships: The value we create: - We monitor and respond to our annual Customer Satisfaction Index (CSI) (which seeks qualitative customer feedback), Net Promoter Score (NPS) and Customer Retention Rate (CRR) by improving on any issues raised and opening dialogues as appropriate. - We develop innovative and sustainable products to meet our customers’ commitments and our ambitions and have joined with our customers to collect PET bottles for recycling helping increase PET circularity. Better Environment • Accelerating PET circularity • Circular economy thought leader • Reduce and end PET plastic waste Better Growth • Sustainable products • Cost-effective offerings • New and innovative alternatives • Strong brand value • Strong relationships • Business potential Better Lives • Safe and sustainable products • Health, safety and well-being STAKEHOLDER ENGAGEMENT - Investing in Our People, pg. 138-149 - Creating Strong Customer Relationships, pg. 90-91 - Supply Chain Management, pg. 92-95 - Decarbonization in Our Value Chain, pg. 102-108 - Special Report: IVL’s Road to Net Zero Carbon, pg. 114-115 38 INDORAMA VENTURES PCL. VISION - TO BE A WORLD-CLASS SUSTAINABLE CHEMICAL COMPANY MAKING GREAT PRODUCTS FOR SOCIETY. IVL is dedicated to building strong relationships with key stakeholder groups and committed to regular and proactive engagements with stakeholders, essential for our strategic management of sustainability. We leverage the insights of their pressing and emerging interests or concerns to increase our knowledge base, strengthen relationships, develop effective solutions and improve our business outputs. This helps us further nurture trust among stakeholder groups with diverse needs. Chief Strategy Officer Message Chairman of the ESG Council Message Key Achievements 2021 Home CEO Message IVL’s Sustainable Value Creation for Stakeholders
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