193 2 5 6 4 ร ายง านคว ามยั่ งยืนปี Customer Health and Safety GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary SR: 83-87 SR: Driving Sustainable Value Creation and Growth - Safe and Sustainable Products 103-2 The management approach and its components SR: 83-87 SR: Driving Sustainable Value Creation and Growth - Safe and Sustainable Products 103-3 Evaluation of the management approach SR: 83-87 SR: Driving Sustainable Value Creation and Growth - Safe and Sustainable Products GRI 416: Customer Health and Safety 2016 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services SR: 83-87 SR: Driving Sustainable Value Creation and Growth - Safe and Sustainable Products Marketing and Labelling GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary SR: 90-91 SR: Driving Sustainable Value Creation and Growth - Creating Strong Customer Relations 103-2 The management approach and its components SR: 90-91 SR: Driving Sustainable Value Creation and Growth - Creating Strong Customer Relations 103-3 Evaluation of the management approach SR: 90-91 SR: Driving Sustainable Value Creation and Growth - Creating Strong Customer Relations GRI 417: Marketing and Labelling 2016 417-3 Incidents of non-compliance concerning marketing communications SR: 90-91 In 2020, there were no cases of non-compliance concerning marketing communications. Customer Privacy GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary SR: 66-67, 90-91 SR: Responsible Business and Effective Governance - Cyber Security Management; Creating Strong Customer Relations 103-2 The management approach and its components SR: 66-67, 90-91 SR: Responsible Business and Effective Governance - Cyber Security Management; Creating Strong Customer Relations 103-3 Evaluation of the management approach SR: 66-67, 90-91 SR: Responsible Business and Effective Governance - Cyber Security Management; Creating Strong Customer Relations GRI 418: Customer Privacy 2016 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data SR: 66-67, 90-91 SR: Responsible Business and Effective Governance - Cyber Security Management; Creating Strong Customer Relations Socioeconomic Compliance GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary SR: 53-54, 90-91 SR: Responsible Business and Effective Governance - Corporate Governance and Compliance Management- Creating Strong Customer Relations 103-2 The management approach and its components SR: 53-54, 90-91 SR: Responsible Business and Effective Governance - Corporate Governance and Compliance Management- Creating Strong Customer Relations 103-3 Evaluation of the management approach SR: 53-54, 90-91 SR: Responsible Business and Effective Governance - Corporate Governance and Compliance Management- Creating Strong Customer Relations GRI 419: Social Compliance 2016 419-1 Non-compliance with laws and regulations in the social and economic area SR: 53-54, 90-91, 121, 170 SR: Responsible Business and Effective Governance - Corporate Governance and Compliance Management; Driving Sustainable Value Creation and Growth - Creating Strong Customer Relations; Towards Net Zero Carbon - Strong Environmental Governance, Global Performance Data - Social Grievances GRI Standard Disclosure Description Page Number (s) References SR 2021 External Assurance Omissions ธุรกิจที่มีความรับผิดชอบและ การกำ �กับดูแลที่มีประสิทธิภาพ การขับเคลื่อนการสร้างคุณค่าและ การเติบโตอย่างยั่งยืน การมุ่งสู่การปล่อย ก๊าซเรือนกระจกสุทธิเป็นศูนย์ การเสริมสร้างพลังให้กับ พนักงานและชุมชนของเรา ข้อมูลผลการดำ �เนินงาน ทั่วโลก ดัชนีมาตรฐาน GRI
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